{"id":13835,"date":"2022-11-01T19:41:28","date_gmt":"2022-11-01T22:41:28","guid":{"rendered":"http:\/\/localhost\/projetos\/infleet\/old\/?p=6462"},"modified":"2022-11-01T19:41:28","modified_gmt":"2022-11-01T22:41:28","slug":"a-importancia-do-sucesso-do-cliente-para-gestao-de-frotas","status":"publish","type":"podcasts","link":"https:\/\/infleet.siteup.dev\/en\/podcasts\/a-importancia-do-sucesso-do-cliente-para-gestao-de-frotas\/","title":{"rendered":"A import\u00e2ncia do sucesso do cliente para gest\u00e3o de frotas"},"content":{"rendered":"<p>A satisfa\u00e7\u00e3o e felicidade do cliente \u00e9 uma das quest\u00f5es mais importantes para qualquer empresa. Independentemente do setor, clientes insatisfeitos n\u00e3o ser\u00e3o clientes por muito tempo. Isso vale para a log\u00edstica e gest\u00e3o de frotas, onde a reten\u00e7\u00e3o de clientes \u00e9 a chave para o sucesso a longo prazo.<\/p>\n<p>Afinal, um cliente satisfeito n\u00e3o continuar\u00e1 apenas ajudando sua empresa a ter sucesso por meio do trabalho cont\u00ednuo, mas tamb\u00e9m aumentar\u00e1 sua receita e recomendar\u00e1 seus servi\u00e7os a outras pessoas.<\/p>\n<p>No epis\u00f3dio 20# do Podcast do Gestor de Frota, convidamos o Marcos Wender e a Giovana, analistas de sucesso do cliente, que detalharam sobre a import\u00e2ncia do Sucesso do Cliente para gest\u00e3o de frotas.<\/p>\n<p>Vamos ver?<\/p>\n<p><iframe loading=\"lazy\" title=\"A IMPORT\u00c2NCIA DO SUCESSO DO CLIENTE PARA GEST\u00c3O DE FROTAS  - Podcast do Gestor de Frota #20\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/VkG9wdtq3Qc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2 id=\"o-que-falamos-nesse-episodio\">O que falamos nesse epis\u00f3dio<\/h2>\n<p>00:00 Introdu\u00e7\u00e3o<br \/>\n03:56 O que \u00e9 o Sucesso do Cliente (Customer Success)?<br \/>\n06:29 Quais s\u00e3o as maiores queixas de atendimento no p\u00f3s-venda das ferramentas de gest\u00e3o de frotas?<br \/>\n10:00 Qual o objetivo do sucesso do cliente no infleet?<br \/>\n16:45 Quais s\u00e3o os desafios comuns ao gestor de frota que j\u00e1 possuem as ferramentas?<br \/>\n21:42 Principais indicadores de desempenho do cliente frotista que requerem aten\u00e7\u00e3o<br \/>\n26:00 Por que a experi\u00eancia do cliente \u00e9 t\u00e3o importante?<br \/>\n38:10 Frotas menores tamb\u00e9m precisam de acompanhamento atrav\u00e9s de um sistema<\/p>\n<h2 id=\"nosso-convite\">Nosso convite<\/h2>\n<p>Gostou do tema? Ent\u00e3o, confira o v\u00eddeo completo em mais um epis\u00f3dio do nosso podcast do gestor de frota.<\/p>\n<p>Acompanhe o nosso <a href=\"https:\/\/www.youtube.com\/watch?v=J4FfRMQfZBk&amp;list=PLTujqh2eL4eC75YwcAnqkKQl02p90GG1-\">podcast aqui,<\/a> se inscreva em nosso canal do YouTube e fique ligado nos novos epis\u00f3dios quinzenais para ajudar a sua gest\u00e3o de frota.<\/p>\n<p>Voc\u00ea \u00e9 o nosso convidado para acompanhar os mais importantes assuntos, novidades do mercado e solu\u00e7\u00f5es para uma gest\u00e3o de frota mais eficiente.<\/p>\n<p><iframe title=\"Spotify Embed: EP #20 - A Import\u00e2ncia do Sucesso do Cliente para Gest\u00e3o de Frotas\" style=\"border-radius: 12px\" width=\"100%\" height=\"152\" frameborder=\"0\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture\" loading=\"lazy\" src=\"https:\/\/open.spotify.com\/embed\/episode\/2Fv75FPsIzvA3LXctDPnQH?si=6a2a07f167ea4537&#038;utm_source=oembed\"><\/iframe><\/p>","protected":false},"excerpt":{"rendered":"<p>Marcos Wender e a Giovana, analistas de sucesso do cliente, que detalharam sobre a import\u00e2ncia do Sucesso do Cliente para gest\u00e3o de frotas.<\/p>","protected":false},"featured_media":6463,"template":"","categories_podcasts":[61],"class_list":["post-13835","podcasts","type-podcasts","status-publish","has-post-thumbnail","hentry","categories_podcasts-podcast"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Import\u00e2ncia do sucesso do cliente na gest\u00e3o de frotas<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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